Swarovski offers a full statutory warranty covering manufacturing and material defects for genuine branded Swarovski products purchased from Swarovski own stores (including Online) or authorized Swarovski retailers. The warranty policy can be found under Customer Service at our website at any time. The terms of the warranty may vary between markets and regions. The warranty only covers damage that in the opinion of Swarovski or an authorized Swarovski retailer is not caused by accident or inappropriate use, ordinary wear and tear, modification, attempted repair, negligence or by failure to follow Swarovski’s special product Care Advice. The Care Advice can be found in our website at any time.
Every item found to be defective under this warranty may be, at the discretion of Swarovski or an authorized Swarovski retailer:
1. replaced by an identical piece, if available:
2. substituted with a piece of comparable value, or
3. repaired depending on the degree of damage to the warranted product as well as on the feasibility and the availability of replacement parts.
The damaged product should be given to the closest Swarovski Shop or an authorized Swarovski retailer that will send it to the local Swarovski sales company. If products are sent by mail, they should be insured and sent by certified or registered mail, as Swarovski cannot be held liable for damage, loss, or theft incurred during transport.
This warranty service is provided free of charge. Please retain the purchase or delivery receipt, the gift receipt or the certificate of authenticity in case you have a warranty claim. The receipt or the certificate serves as proof of purchase and authenticity for products purchased and as evidence of entitlement to this warranty.
These warranty conditions apply if there are no specific warranty conditions granted for specific products. Swarovski reserves the right to amend or adapt these warranty conditions with implications for the future at its discretion at any time.
This warranty does not affect your statutory rights.
Watches: to view the watches warranty, please download PDF.